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Member Services Coordinator

Organizational Summary
The North Carolina Network of Grantmakers (NCNG) is a membership association that connects and supports a diverse community of 115 grantmaking organizations committed to learning and working together. This community of funders is made up of private foundations, community foundations, family foundations and corporate giving programs. NCNG connects, equips, and inspires grantmakers through networking, educational and professional development programs throughout the year.


Job description:

The Member Services Coordinator will join the Executive Director and Program Director as part of an entrepreneurial team supporting NCNG’s member foundations. This customer service position will work directly with members, as well as behind the scenes, to ensure grantmakers have access to the staff support, benefits and programming provided through their membership in NCNG.
The ideal Member Services Coordinator will add to the culture of the team, bringing a thirst for knowledge, curiosity, adaptability, and potential. NCNG’s vision, mission and values are key to our work, our culture, and the way our team engages with one another and the NCNG membership.
Vision: We envision that all communities in North Carolina are valued and thriving and are empowered and supported by a robust philanthropic network.
Mission: We connect, equip and inspire grantmakers to elevate the people and places of North Carolina.
Integrity: We act with responsibility and transparency
Inclusion: We embrace diverse perspectives
Community: We respect, share with and learn from one another
Collaboration: We make the time and space to partner
Curiosity: We listen, learn and evolve
Position Summary
The successful candidate will be a self-directed, highly organized and solution-focused team player, who enjoys working with a small team of committed and passionate colleagues, and is interested in assisting North Carolina’s diverse philanthropic sector and the broader nonprofit community.
The Member Services Coordinator will work from the NCNG offices in Raleigh, managing the administrative activities of the office, overseeing the membership website and database, assisting with logistics for a variety of events and programs, and providing individualized support to members. The position offers the opportunity for hands-on engagement with current and prospective members.

  • Maintain online member database, updating and enhancing as necessary

  • Provide assistance to members in accessing and utilizing the website and database

  • Respond to member requests for assistance, research or information

  • Manage the NCNG website (member news, event information/registration, resources, job postings)

  • Manage internal and external event scheduling

  • Support membership renewal process

  • Work with Executive Director and Program Director to facilitate internal and external communications, including written materials, newsletters and website content

  • Assist with programs, including scheduling meetings, preparing correspondence, taking notes

  • Provide event planning support, including researching and securing venues, arranging caterers, developing meeting materials, on-site setup

  • Contribute to team cohesion and productivity with positive, proactive and cooperative participation

  • Establish rapport and maintain effective working relationships with network members, board and committee members and coworkers

  • Other duties as assigned, including routine office operations and project coordination and support


  • Bachelor’s degree or equivalent experience

  • Customer service orientation

  • Commitment to diversity, equity and inclusion

  • Strong written, oral and interpersonal communication skills

  • Highly organized and detail oriented

  • High ethical standards, discretion, and respect for confidentiality

  • Strong computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)

  • Driver’s license and ability to travel within North Carolina (rental car provided for longer trips)

  • Ability to work non-standard hours for meetings and events several times per year

Preferred Qualifications

  • Experience working with websites and databases preferred

  • At least three years of comparable experience preferred

  • Working knowledge of online conferencing platforms and tools (Zoom Meetings preferred)

  • Interest in the nonprofit and philanthropic sectors preferred

Compensation and Work Location
The salary range for this position is $40,000-$44,000, based on experience, for a 35-hour work week; benefits include health, dental and vision insurance, short-and long-term disability insurance, retirement benefits, as well as paid vacation and holidays. Computer equipment will be provided.
Due to COVID-19, the NCNG team is currently working remotely. Our culture is rooted in collaboration and in-person colleague interaction. Once our offices reopen, the Member Services Coordinator will generally work on location at NCNG’s Raleigh office, according to a schedule agreed upon with their supervisor. Some flexibility in work hours can be accommodated.
To Apply
Email a resume and cover letter to no later than March 26. Include “Member Services Coordinator” in the subject line. No phone calls, please.
NCNG is committed to equal employment opportunities for all people without regard to race, ethnicity, color, gender, age, religion, sexual orientation, gender expression, citizenship, national origin, veteran status, or any other protected category under state or federal law.
NCNG is committed to building an inclusive team. Minority candidates from diverse backgrounds are encouraged to apply.

Raleigh, N.C.

Current Openings

The Oak Foundation|Non-Profit|Chapel Hill, North Carolina|Mar 27, 2021
Jimmie Johnson Foundation|Non-Profit|Charlotte, NC|Mar 25, 2021
Z. Smith Reynolds Foundation|Non-Profit|Winston-Salem, NC|Mar 23, 2021
John Rex Endowment|Non-Profit|Raleigh, NC|Mar 18, 2021
Outer Banks Community Foundation|Non-Profit|Outer Banks of North Carolina |Mar 05, 2021
Community Foundation of Greater Greensboro|Non-Profit|The Community Foundation of Greater Greensboro|Mar 05, 2021
N.C. Network of Grantmakers|Non-Profit|Raleigh, N.C.|Mar 01, 2021
The Winston-Salem Foundation|Non-Profit|Winston-Salem Foundation|Feb 02, 2021
Community Foundation of Henderson County|Non-Profit|Hendersonville, NC|Jan 25, 2021
Foundation for a Healthy High Point|Non-Profit|High Point, NC|Jan 25, 2021
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