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Donor Engagement Manager

Position Title: Donor Engagement Manager
Reports To: Senior Director, Donor Engagement
The Community Foundation of Greater Greensboro (CFGG) is a public charity serving the greater Greensboro area in North Carolina. Under the direction of a volunteer board of community leaders the Foundation receives charitable funds from donors, invests those funds, distributes funds to charitable causes and provides services and grants to nonprofit agencies and the community.    
The Community Foundation of Greater Greensboro is an equal opportunity employer.
Position Summary:
The Donor Engagement Manager will join our team to help cultivate and grow our community of donors. This individual will report to the Senior Director of Donor Engagement and be responsible for a portfolio of donors. The ideal candidate is someone who has a proven track record of building relationships with donors and prospects, is comfortable with the solicitation process, and is excited to bring these skills to CFGG. This individual appreciates and understands the value of a CRM system and quality data, in relationship management. This position will play a critical role in advancing our mission and organizational goals.
Job description:
Essential Duties & Responsibilities:
  • In collaboration with the Senior Director of Donor Engagement, establish long-term donor engagement plans, set objectives, and track progress towards achieving our goals
  • Build relationships across functions and levels within the organization including but not limited to office of the president, operations, finance, marketing and communications, and grants and community impact
  • Collaborate regularly with fellow team members to ensure successful execution of engagement initiatives to grow donor support
  • Develop and execute a comprehensive cultivation strategy
  • Manage relationships, including regular meetings, with a portfolio of donors and prospects to update them on our work and engage them with the Greater Greensboro community
  • Work with donors to establish and maintain individual giving pages
  • Data-minded problem solver for all aspects of the Foundation’s database (currently, Raiser’s Edge) and related applications; responsibilities include the creation and execution of visual data reporting, updating and maintaining the Foundation’s data set, and the overall security and integrity of donor information
  • Track portfolio activity, communication, and progress in current CRM
  • Act as a member of the CRM system conversion team
  • Process gifts on behalf of the Development team and ensure accurate allocation to funds while maintaining donor confidentiality; efficient and accurate pledge and gift processing including event income, gifts of cash, stock, credit card payments, ACH, or other gifts
  • Ensures timely pledge reminders and tax acknowledgements
  • Responsibilities require expertise in database software and MS Office (Excel, Outlook, and Word), excellent attention to detail, and the ability to manage multiple tasks and priorities in a fast-paced environment
Required Capabilities:
  • Supports the mission, vision, and strategic goals of the Foundation to serve both internal and external customers
  • Conducts self in a professional manner and has a customer first attitude
  • Follows and supports Foundation policies and procedures
  • Maintains appropriate professional appearance
  • Maintains confidentiality
  • Maintains current knowledge of all changes and trends affecting area of work
  • Participates as a team member utilizing a collaborative style to achieve mutual goals
  • Provides proactive, creative cross-functional thinking and ideas to enhance service to customers
  • Works well with others and is open to new ideas and ways of doing things
  • Participates in meetings or committees as needed
Knowledge, Skills and Abilities:
  • Bachelors degree required
  • Experience in utilizing data management system to track and manage relationships
  • At least two to four years of progressively more responsible work experience
  • Must be detail oriented with high level of time management and organizational skills
  • Demonstrated ability to build, develop, and foster relationships internally and externally
  • Outstanding written and verbal communication skills and high-level presentation skills, in addition to excellent interpersonal skills
  • Demonstrated ability to anticipate, manage, and successfully complete multiple tasks
  • Sound judgment, initiative, and ability to maintain confidentiality
  • Ability to be self-directed and contribute to team environment; sense of humor and positive attitude
  • Knowledge of a variety of digital and social media programs and applications
  • Interpersonal, organizational, time management, leadership and development skills
  • An ongoing commitment to training in both areas of soft skills and technical skills to maintain current skills and knowledge
  • Valid NC driver’s license
  • Knowledge of The Raiser’s Edge database software
  • Strong understanding of nonprofit operations
  • Working knowledge of community foundations and an understanding of charitable giving opportunities and strategies
The Community Foundation of Greater Greensboro

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