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Donor Engagement Assistant

Position Title: Donor Engagement Assistant
Reports To: Senior Director, Donor Engagement
The Community Foundation of Greater Greensboro (CFGG) is a public charity serving the greater Greensboro area in North Carolina.  Under the direction of a volunteer board of community leaders the Foundation receives charitable funds from donors, invests those funds, distributes funds to charitable causes and provides services and grants to nonprofit agencies and the community.    
The Community Foundation of Greater Greensboro is an equal opportunity employer.
Position Summary:
The Donor Engagement Assistant will join our team and help cultivate and grow our community of donors. This individual will report to the Senior Director of Donor Engagement and provide support for a portfolio of donors. The ideal candidate is someone who has a proven commitment to making a difference within their community. This individual will play a critical role in advancing our mission and organizational goals.
Job description:
Essential Duties & Responsibilities:
  • In collaboration with the Senior Director and Manager of Donor Engagement, support long-term donor engagement plans, objectives, and progress towards achieving goals
  • Assist in management of donor relationships, including scheduling regular meetings with donors and prospects, preparing donor correspondence and briefings, conducting donor research, preparing materials for visits, and managing pre- and post-visit activities
  • Maintains comprehensive files and data including financial gift records and donor lists, proposals, history, intake forms, fund agreements, and accountability reports
  • Serve as primary backup for efficient and accurate pledge and gift processing, including gifts of cash, stock, credit card payments, ACH, or other gifts
  • Updates and maintains donor and fundholder records
  • Assists in the timely and accurate mailing of gift acknowledgements, pledge commitment reminders, and other donor and fundholder correspondence
  • Run queries, export information, and prepare reports or lists for events, mailings, proposals, presentations, and other fundraising activities
  • Support new online giving pages, create logins and oversee upgrades of BBNC as needed
  • Track portfolio activity, communication, and progress in current CRM (Raiser’s Edge)
  • Assist in CRM conversion process
  • Works with the Donor Engagement Manager in developing reports, charts, and data for Annual Philanthropic Reviews
  • Respond to inquiries by phone and email
  • Build relationships across functions and levels within the organization including but
  • not limited to office of the president, operations, finance, marketing and communications, and grants and community impact
  • Collaborate regularly with fellow team members to support successful execution of engagement initiatives
  • Collaborate with the Development and Donor Engagement Assistant on execution of department newsletters
  • Serve as an Administrative team (A-Team) member to ensure strong internal communications
  • Manage expenses for members of the team as needed
Required Capabilities:
  • Supports the mission, vision, and strategic goals of the Foundation to serve both internal and external customers
  • Conducts self in a professional manner and has a customer first attitude
  • Follows and supports Foundation policies and procedures
  • Maintains appropriate professional appearance
  • Maintains confidentiality
  • Maintains current knowledge of all changes and trends affecting area of work
  • Participates as a team member utilizing a collaborative style to achieve mutual goals
  • Provides proactive, creative cross-functional thinking and ideas to enhance service to customers
  • Works well with others and is open to new ideas and ways of doing things
  • Participates in meetings or committees as needed
Knowledge, Skills, and Abilities:
  • Bachelors or Associates degree
  • At least two to four years of progressively more responsible work experience
  • Possess strong analytical and problem-solving skills
  • Demonstrated ability to anticipate, manage, and successfully complete multiple tasks
  • Sound judgment, initiative, and ability to maintain confidentiality
  • Ability to be self-directed and contribute to team environment; sense of humor and positive attitude
  • Interpersonal, organizational, time management, leadership and development skills
  • An ongoing commitment to training in both areas of soft skills and technical skills to maintain current skills and knowledge
  • Valid NC driver’s license
  • Knowledge of The Raiser’s Edge database software
  • Strong understanding of nonprofit operations
  • Working knowledge of community foundations and an understanding of charitable giving opportunities and strategies
The Community Foundation of Greater Greensboro

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