Operations Support Specialist - Reception & Administration
The Operations Support Specialist – Reception & Administration will provide a range of administrative and clerical duties supporting the primary functions housed in the foundation’s headquarters in Raleigh, NC. This full-time role requires five days in the office each week, Monday through Friday, 9am – 5pm EST. The Operations Support Specialist – Reception & Administration will serve as the first point of contact for visitors and vendors. This role embraces and models values of diversity, equity, inclusion and belonging across all NCCF operations as we advance our mission.
Job description:
Core responsibilities include:
- Raleigh office front desk, suite operations and conference center support, Monday - Friday.
- Managing incoming telephone and email inquiries.
- Daily mail processing.
- General administrative support for the Finance & Administration team.
- General administrative support for Raleigh office staff.
- General administrative and technical support for external guests.
- First point of contact for tracking user issues with 3rd party IT vendor(s).
- Vendor on-site visit coordination.
- General support for virtual and hybrid meetings hosted in the Raleigh office.
- Proficiency with CRM, data entry, reporting and document management.
- Maintaining office supply inventory for Raleigh office and regional team members.
- Cross functional project support.
- SOP review and creation.
- New hire onboarding support.
- Internal communication with staff.
- Other duties as assigned to meet business needs.
Qualifications:
Education:
- High School Diploma or GED.
Experience:
- Administrative, reception, customer service, clerical, office operations support, including 3 or more years’ work experience.
The ideal candidate will exhibit:
- Reception experience.
- Proficient in MS Office, CRM / database, presentation tools.
- Customer service excellence with internal and external stakeholders.
- Keen attention to detail, managing quality data entry and content review.
- Excellent in person, verbal, and written communication skills.
- Demonstrates support for innovation and development to improve effectiveness and efficiency.
- Provides input for continuous process improvement.
- Capability and willingness to implement changes provided by management.
We offer a comprehensive benefits package and the opportunity to work with a committed, engaged team. The hiring range for this position is $48,000 to $54,000, depending upon qualifications and experience. NCCF is an equal opportunity employer.
Are you the ideal candidate? Please email cover letter and resumé to
recruiter@nccommunityfoundation.org. Deadline for submittal is March 14, 2025. No phone calls, please.
Location:
Raleigh, NC
Compensation:
$48,000 - $54,000