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Donor Relations Associate

Overview

The Community Foundation of Western North Carolina (CFWNC), founded in 1978, is a public charity with a mission to inspire philanthropy and mobilize resources to enrich lives and communities in the eighteen counties of Western North Carolina, including the Qualla Boundary. CFWNC manages charitable funds for individuals, businesses and charitable organizations, and makes grants toward the region’s pressing needs and promising opportunities.

Position Description

The Donor Relations Associate is a frontline contact for individuals and families who have established a fund at the Foundation. This position also supports the Donor Relations Officers (DROs) and the President to address the needs of fundholders and advisors. The Donor Relations Associate has responsibilities related to data management, online fundholder access, and event support. The Donor Relations Associate works across the organization to assess and address donor relations needs, including collaboration with the Program Department for Donor Advised Fund grantmaking, grantee site visits and donor outreach related to granting opportunities.

Job description:

Responsibilities

  • Provide administrative support and tracking for communication (in all forms) related to donors and funds.
  • Support and execute key communications including cards, letters and emails with fundholders.
  • Serve as key team resource for CSuite (CRM) database.
  • Work with IT Director and DROs to research and implement technology related to donor stewardship.
  • Co-administer Online Fund Access platform including site maintenance, troubleshooting, documentation and user support.
  • Co-coordinate logistics for donor events, including configuring invitee lists, creating and sending invitations, tracking RSVPs, preparing collateral materials and providing on-site support. (These events may occur outside normal working hours of 9am to 5pm.)
  • Manage administrative tasks and reporting related to fund activity, donor relations and stewardship.
  • Provide administrative support to DROs and Foundation President.
  • Provide administrative support for Focus Area grant cycles including fundholder engagement tracking, end-of-cycle thank you coordination and post-grant site visits.
  • Support President and DROs with preparation for Development and Engagement Committee Meetings.
  • Provide back up support in greeting visitors to the Foundation’s office, answering the Foundation's main line and directing calls accordingly.
  • Other duties as assigned.

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.

Desired Experience, Skills and Knowledge

  • Experience in either customer service, donor relations, client relations, or philanthropy.
  • Strong computer skills including direct experience with data entry and reporting using an integrated database system and Microsoft Office.
  • Excellent organizational and written and verbal communication skills.
  • Commitment to quality work, continuous improvement, and accountability.
  • Willingness to travel in Western North Carolina.
  • Excellent interpersonal skills and ability to provide a high level of customer service while respecting confidentiality.
  • Ability to quickly adjust activities and priorities and take on new responsibilities.
  • Brings a sense of humor to the position.

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.

Physical Requirements

Ability to lift and carry objects of at least 15 pounds and up to 50 pounds in weight, occasionally lifting overhead. Ability to drive an automobile for up to three consecutive hours at a time. Job duties require approximately 85% sitting/typing and 15% standing/walking. Physical requirements will vary depending upon the specific duties to be accomplished.

Compensation

Starting salary range for this position is $40,000 - $44,000. Compensation will be commensurate with skill level and experience with an annual performance and salary review. Foundation employees participate in a Paid Time Off accrual system initially equivalent to 25 days off per year, plus nine additional paid holidays and paid parental/family leave. CFWNC offers participation in group health, dental, vision and retirement plans to eligible employees. Work location is primarily at CFWNC’s office, however occasional remote work is possible.

Application Information

We encourage applications from people with diverse experience and backgrounds. CFWNC is an equal-opportunity employer. Employment opportunities at the Foundation are available to qualified applicants without regard to race, religion, creed, color, sex, age, national origin, disability, height, weight, veteran’s status, sexual orientation, gender identity or marital status. All CFWNC employees are subject to a criminal background check; a criminal record is not an automatic barrier to employment and will be reviewed on a case-by-case basis.

Interested individuals should send cover letter expressing interest and current resume to Elizabeth Brazas, President/CEO, CFWNC via info@cfwnc.org by April 30th. Applications will be reviewed on a rolling basis. Expected start date is early May.

Location:
Asheville, North Carolina
Compensation:
$40,000 - $44,000
Contact:
Elizabeth Brazas at info@cfwnc.org

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