Operations Manager

The Golden LEAF Foundation seeks a motivated, detail-oriented, quick learner to join the team at Golden LEAF to serve as Operations Manager. The Operations Manager reports directly to the President/CEO and is responsible for managing information technology, daily office operations, and facility maintenance. The Administrative Assistant for Operations and External Affairs reports to this position. This is a full-time in-person position based in Rocky Mount, North Carolina.

Primary Functions

Information Technology

• Develop, update, and implement policies and procedures related to the Foundation’s use of IT

• Work with technology providers and IT consultant to maintain and upgrade Golden LEAF’s IT infrastructure, cybersecurity environment, user hardware, and software applications

• Maintain and manage Golden LEAF’s VOIP phone system

• Evaluate and recommend technology and information systems improvements including computer applications, hardware and conferencing platforms related to essential functions of Golden LEAF

• Collaborate across administrative and programs functions within the Foundation to identify, research, test, and implement technology solutions

• Coordinate system security, backup, and recovery of computer files

• Daily monitoring of backup reports, spam reports, and other updates from the technology provider 

• Manage IT equipment inventory

Operations and Building Maintenance

• Manage day-to-day operations to ensure Golden LEAF’s systems support the staff’s work seamlessly, effectively, and efficiently

• Serve as a point of contact for various technological, administrative, and service providers with support from the Administrative Assistant for Operations and External Affairs (for example, HVAC, electricians, landscapers)

• Supervise Administrative Assistant for Operations and External Affairs to support management of day-to-day operations

• Oversee facilities planning, maintenance, construction/renovation, interior improvements, furniture allocation, equipment, storage, and all functions related to the function and appearance of the office

• Procure, negotiate and serve as contract manager for operations-related vendors 

• Monitor and plan operating expenses (in coordination with the Controller) to ensure operating expenditures remain within budget (for example, device refresh schedules)

• Support onboarding of new Golden LEAF employees

Record Retention

• Golden LEAF is a public records organization. In collaboration with the Senior Vice President/General Counsel, develop, manage, implement record retention procedures for physical and electronic records.

Preferred Attributes

• Must be results-driven and possess strong leadership skills to manage and improve the efficiency of the Foundation’s operations

• Self-starter with the ability to diligently pursue and accomplish tasks with minimal oversight

• Demonstrate a high standard of excellence, accuracy and consistency, personal integrity, and accountability

• Possess strong analytical and strategic thinking skills

• Ability to effectively multi-task and establish priorities under deadlines is essential

• Must demonstrate the capacity to handle competing external and internal deadlines in a fast-paced environment

• Ability and temperament to pivot priorities on short notice is essential

• Familiarity with rural North Carolina and attraction to the mission of the Golden LEAF Foundation is highly desired

• Candidates located or willing to relocate to be within 30 miles of Rocky Mount are preferred

Preferred Qualifications

• At least four years of progressively responsible duties in operations management in a small business or nonprofit setting including management of IT; supervisory experience is a plus

• Proven work experience highlighting strong attention to detail and the ability to manage multiple priorities and complex projects

• Demonstrated proficiency in use of common software programs including Microsoft O365 including but not limited to Outlook, Word, Excel, and PowerPoint.

Location and Work Schedule

This position will be based at the Golden LEAF office at 301 N. Winstead Avenue in Rocky Mount, NC. This position is expected to work from the office five days per week. 

Most Golden LEAF staff operate on a hybrid work schedule. However, due to the nature of the role, this position is not eligible for hybrid/work-from-home arrangements.