Director of Donor Engagement
The Director of Donor Engagement is responsible for leading the Foundation’s statewide fundholder stewardship and engagement efforts. The Director of Donor Engagement oversees the regional donor engagement team’s work providing philanthropic support and customer service to fundholders. This role leads strategic efforts in support of high-quality customer service, general fund education, strategic grantmaking, learning opportunities, and collaboration with the foundation’s development team for fund growth and legacy planning. This role will work cross functionally with other foundation leaders and teams, and provides expertise and promotes relationship development with individuals, businesses, foundations, and nonprofit organizations. The Director of Donor Engagement embraces and models values of diversity, equity, and inclusion across all NCCF operations as we advance our mission.
Job description:
Core responsibilities include:
Leadership
- Drive, deliver and evaluate the foundation’s donor engagement strategies, policies and activities
- Work closely with VP of Philanthropic Services to develop donor engagement strategies and activities for fundholders, with a focus on relationship building, increasing engagement, and impactful grantmaking
- Manage team of donor engagement officers that serve fundholders in eastern, central, and western North Carolina
- Maintain working knowledge of issue areas, initiatives and community networks throughout North Carolina in order to guide donor engagement officers and inform fundholders in their grantmaking and scholarships administration
- Work closely with VP of Philanthropic Services and Director of Development on cultivation of fundholders to enhance their relationship with NCCF, make continued contributions to their fund, plan a legacy gift, make gifts to NCCF or other funds at NCCF, and/or successfully fundraise to grow their fund
- Work closely with Marketing & Communications to develop creative ways to share stories of impact, raise awareness and enhance exposure
- Serve as a member of the extended leadership team, including other directors and members of the senior leadership team to assist with organizational planning and project management
- Communicate with the board, staff, fundholders, donors, affiliates, stakeholders, and other external parties, representing the organization using a variety of tools and technology
- Conduct data analysis and information sharing that offer insights to aid in decision-making, strategic direction, long-range planning, and business modeling
- Collaborate with executive leadership on appeals, special campaigns, donor/fundholder stewardship events and activities
- Support work to continue NCCF’s role as a charitable hub where information, knowledge, resources, and influence come together to address complex issues for North Carolina
Fundholder Services
- Understand foundation’s spending policy, fee structure and investment strategy, with the ability to communicate these concepts to fundholders and donor engagement officers
- Understand funds offered at foundation, grantmaking and other policies and practices, and laws and regulations impacting funds, with ability to communicate these concepts to fundholders and donor engagement officers
- Manage and maintain excellent records on fund agreements, correspondence and major interactions with fundholders, ensuring that all associated and supporting documentation is accurate and timely in Foundation database
- Maintain portfolio of funds as determined in collaboration with Vice President for Philanthropic Services
- Collaborate with finance and operations teams on information tracking processes
- Collaborate with Director of Development to help implement a systematic and integrated donor relations program for fundholders, including donor education, opportunities for collaboration, legacy giving and other charitable giving education
- Collaborate with Director of Community Investment and regional program officers on community needs data, nonprofit research, grantmaking best practices and processes at foundation
- Stay current on charitable giving tax law changes, philanthropy trends and opportunities to improve service offerings
Affiliates
- Collaborate with Director of Community Leadership to develop and implement strategies and opportunities for fundholder engagement with affiliate advisory boards
The successful candidate will demonstrate:
- Successful leadership of teams, processes and results
- Experience in working effectively and sensitively across different settings, communities and issues, with people from across generations and of diverse backgrounds, perspectives and cultures
- Successful experience engaging individuals, families, businesses, or other stakeholders in effective philanthropy
- Ability to quickly position oneself as a credible, knowledgeable, and responsive resource
- Ability to travel frequently throughout the state
- Ability to work as a collaborative and positive team member, willing to assist others when needed
- Proficiency with office software, development/CRM databases, computer technology, and basic office management systems
- Excellent communication, interpersonal and analytical skills
- Excellent time-management and organizational skills; the ability to handle a large and diverse workload; and manage multiple deadlines and tasks efficiently and effectively
- A commitment to serve the community
- Ability to be flexible and successful within changing environment and demands
- Exercise good judgment and decision-making capabilities
- Evidence of dependability and effective work habits
Qualifications:
Education:
- Bachelor’s degree required
- Advance degree preferred
Experience:
- Experience of 5 or more years leading strategy implementation
- Extensive knowledge and 5 or more years of successful fundraising and donor engagement experience
We offer a comprehensive benefits package and the opportunity to work with a committed, engaged team. The hiring range for this position is $78,000 - $85,000, depending on qualifications and experience. NCCF is an equal opportunity employer.
Are you the ideal candidate? Please email cover letter and resumé to
recruiter@nccommunityfoundation.org.
The deadline for application submission is Friday, May 24, 2024. No phone calls, please.
Location:
Raleigh, NC
Compensation:
$78,000 - $85,000
Contact:
recruiter@nccommunityfoundation.org